Investment company earns five-star rating, noted for excellence in personal service
ST. LOUIS, March 28, 2012 – Investing services company Scottrade, Inc. earned an overall five-star rating, while being recognized as Best Overall in Client Experience, in the StockBrokers.com 2012 online broker review.
Each year, StockBrokers.com reviews 24 online brokers’ performance in eight categories: Commissions & Fees; Ease-of-Use; Platforms & Tools; Research; Customer Service; Offering of Investments; Education; and Mobile Trading.
Scottrade was identified as the leader in Client Experience, a sub-category of Customer Service. StockBrokers.com Co-founder and CEO Blain Reinkensmeyer wrote in the review that Scottrade received this title because it “offered the most personal customer service out of any of the brokers.”
Reinkensmeyer praised Scottrade noting that it was the only brokerage to provide personal service to clients. Upon calling, clients are prompted for their zip code, allowing each to be directly routed to their local branch office.
Scottrade also received three Best in Class ratings in the following categories:
- Customer Service: Clients can contact Scottrade associates through its local branch offices – the largest network among online brokerage firms, its national service call center, social media channels, email and live chat on Scottrade.com.
- Investment Education: Scottrade’s education initiative includes one-on-one sessions with a stockbroker, small-group seminars at local branch offices, large metropolitan-based conferences, an online trading community and Scottrade’s online Knowledge Center, which houses a variety of articles, webinars and calculators to help navigate current market events.
- Ease-of-Use: Scottrade’s trading website is designed so that market updates are easily tracked, account balances are easy to find and clients can track quotes through customized homepages. In addition, the user-friendly Scottrade® Mobile app brings all the capabilities of the website to mobile devices.
“Scottrade has opened more than 500 branch offices across the country over the past three decades to provide in-person support to local investors. Today, we also work to ensure clients have tools available to them online so they can learn at their own pace on their own schedule,” said Kristin Grupas, assistant director of customer education. “Together, the combination of in-person and online learning opportunities work to educate investors and traders so that they can take control of their financial futures with confidence.”
About Scottrade, Inc.
Investors who enjoy online stock trading will find value and personalized customer service at online investing services firm Scottrade, Inc. Founded in 1980, Scottrade enables customers to learn about online trading tools, stock market research and how to buy stocks online, many at just $7 per trade. With more than 500 nationwide branch offices, Scottrade has the largest branch network among online brokerage firms. To learn more about the FORTUNE® “100 Best Companies to Work For,” visit about.scottrade.com or www.scottrade.com and follow us on Facebook, Twitter, YouTube and Flickr. Member FINRA/SIPC. Scottrade Bank, Member FDIC.
Scottrade® and the Scottrade® logo are the registered trademarks of Scottrade, Inc.
StockBrokers.com, an industry-leading source for online brokers, is wholly owned by Reink Media Group. A Michigan based company founded in 2009, Reink Media Group owns and operates multiple personal finance based websites. The organization strives to provide pertinent resources, tools, and education for successful self directed investing. For more information, please visit the company’s website at www.reinkmedia.com.