Scottrade® Earns Best Overall Client Experience for Sixth Consecutive Year from StockBrokers.com
Scottrade recognized by StockBrokers.com as Best in Class for Customer Service, Banking and New Investors
ST. LOUIS, February 21, 2017 – For the sixth consecutive year, Scottrade, Inc. earned the title for #1 Overall Client Experience in StockBrokers.com annual Online Broker Review.
“Since our founding 35 years ago, we’ve consistently put clients’ needs first. It drives everything we do,” said Peter deSilva, president of Scottrade, Inc. and Scottrade Investment Management. “We’re proud to be recognized as top in the industry for client experience and see it as confirmation that clients deeply value our commitment to them.”
Whether a client is an active trader with complex needs or an investor just getting started, Scottrade is able to provide client service to help them achieve their goals. With the largest branch network among brokerage firms, Scottrade’s offices serve as local support centers for clients where they can receive personalized assistance from investment consultants.
"Scottrade offers self-direct investors the tools they need to succeed, and for investors seeking guidance, Scottrade’s massive branch office network, which offers reliable and personable relationships, is an easy win,” said Blain Reinkensmeyer, Head of Broker Research at StockBrokers.com. "Scottrade, which has won our title for Best Overall Client Experience from 2012-2017, offers the most personalized customer service out of any of the full-service brokers I've tested. And considering the competition, this is no small feat.”
Scottrade clients can also access assistance through after-hours phone support, online chat and social media sites Facebook and Twitter. For active traders, Scottrade has a dedicated team of specialists in the Active Trader Group, who have advanced knowledge of options and margin.
“We are extremely proud to be recognized by the industry as Best in Class for Customer Service, Banking and New Investors,” said Drew Dennison, Scottrade’s chief operating officer and chief financial officer. “This validates our internal operating model, which fully revolves around clients.”
This recognition from StockBrokers.com does not stand alone. Scottrade is consistently recognized for its outstanding client service. Scottrade was awarded “Highest in Investor Satisfaction with Self-Directed Services” in the J.D. Power 2016 U.S. Self-Directed Investor Satisfaction StudyTM, demonstrating Scottrade’s commitment to delivering superior service and innovative tools. For more information about Scottrade or to open an account, visit www.scottrade.com.
About Scottrade, Inc.
A leading financial services firm founded in 1980, Scottrade’s mission is to improve lives by helping people overcome barriers to financial success. Through a large, nationwide branch network, Scottrade works with millions of clients, offering them the solutions and support they need to take control of their long-term investing and trading needs. To learn more about Scottrade, visit about.scottrade.com, www.scottrade.com or talk to us via social media. Member FINRA/SIPC.
StockBrokers.com, an industry-leading source for online brokers, is wholly owned by Reink Media Group. A Michigan based company founded in 2009, Reink Media Group owns and operates multiple finance based websites. The organization strives to provide pertinent resources, tools, and education for successful self-directed investing. For more information, please visit the company’s website at http://www.reinkmedia.com.
Scottrade received the highest numerical score in the J. D. Power 2016 Self-Directed Investor Satisfaction Study, based on 4,242 responses measuring 13 firms and the experiences and perceptions of investors who use self-directed investment firms, surveyed in January 2016. Your experiences may vary. Visit jdpower.com.